FAQ

πŸ›’ Orders

Q: How do I place an order?
A: Select your desired product, add it to your cart, and complete the checkout process. It only takes a few simple steps.

Q: Can I modify or cancel my order?
A: Yes, as long as your order has not yet been processed. Please contact us within 12 hours of purchase for any changes or cancellations.

🚚 Shipping & Delivery

Q: How long does delivery take?
A: Orders are processed within 1–3 business days. Delivery typically takes 5–10 business days depending on your location.

Q: Do you ship internationally?
A: Yes, we offer worldwide shipping to most countries.

Q: Why can delivery times vary?
A: Delivery times may vary due to customs processing, high demand periods, or carrier-related delays.

πŸ“¦ Tracking

Q: Will I receive tracking information?
A: Yes. Once your order has been shipped, you will receive a tracking number via email.

Q: My tracking hasn’t updated β€” what should I do?
A: Tracking updates may take a few days to appear. If there is no movement after 5 days, please contact us for assistance.

πŸ’³ Payment Methods

Q: What payment options are available?
A: We accept secure payments via:

  • Credit & Debit Cards (Visa, Mastercard, American Express)

  • PayPal

  • Shop Pay

  • Apple Pay / Google Pay

πŸ”„ Returns & Refunds

Q: What is your return policy?
A: We offer a 14-day return policy. Items must be unused, unworn, and returned in their original packaging.

Q: Who covers return shipping costs?
A: In most cases, customers are responsible for return shipping unless the item is defective or incorrect.

Q: What if my item arrives damaged?
A: Please contact us within 48 hours of delivery and provide photos of the issue. We will arrange a replacement or refund.

Q: What happens if my package is lost?
A: If your order is confirmed as lost in transit, we will either resend your order or issue a full refund.

πŸ“ž Customer Support

Q: How can I contact you?
A: You can reach our support team via email at any time. We aim to respond within 24 hours.

🌍 Shipping Overview

  • Worldwide shipping available

  • Processing time: 1–3 business days

  • Delivery time: 5-10 business days

  • Tracking included for all orders